Frequently Asked Questions

CAN I RETURN MY ORDER?

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person, please consider gifting your candle to a friend or someone you think would enjoy it. 

 

We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Autumn & Aura within 5 days of delivery. Please see more below:

 

MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

We take every precaution to ensure your candle arrives quickly and safely as possible; however, on rare occasions, breakage occurs in transit. If this has happened, please send us an email at support@autumnaadaura.com with the following: Photos of the package and candle if possible, the number of broken candles as well as the order number, and we'll send a replacement to your ASAP. 

 

WHEN WILL MY ORDER SHIP?

Order are processed in the order they are received. Please note that all of our orders have a processing time of 2-4 business days before they are shipped out. Please allow 2-4 business days to receive your order tracking number. 

 

We currently offer standard and priority shipping at checkout. Shipping can take anywhere from 2-6 business days, although it's generally on the quicker end. Make sure to enter your shipping information correctly at checkout to ensure your package arrives as quickly as possible. 

 

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, we do not offerer international shipping at this time.