Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person, please consider gifting your candle to a friend or someone you think would enjoy it.
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Autumn & Aura within 5 days of delivery. Please see more below:
Our order processing time has changed. Now until the beginning of the new year, our processing time will increase to 4-6 business days. We ask that you allow 4-6 business days for your order to be processed + additional time for your items to be delivered. You should receive your tracking confirmation no later than six business days from the day your order is placed.
We offer standard and priority shipping at checkout. Shipping can take anywhere from 2-6 business days, although it's generally on the quicker end. Make sure to enter your shipping information correctly at checkout to ensure your package arrives as quickly as possible.
Priority Shipping (1-3 business days)
Standard Shipping (2-6 business days)
All candles are handmade and poured in small batches upon order. During the winter months, we ship orders Monday through Saturday. Due to our products' sensitivity and the possibility of our candles potentially melting if left out in the hot temperature for an extended time, we only ship orders Monday -Thursday during the Summer months. This shipping policy is to ensure you receive your package in excellent condition!
You can cancel your order as long as it hasn't shipped. To cancel, please email: email@example.com; we're happy to assist you!
We take every precaution to ensure your candle arrives quickly and safely as possible; however, on rare occasions, breakage occurs in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following: Photos of the package and candle if possible, the number of broken candles as well as the order number, and we'll send a replacement to your ASAP.
Unfortunately, we do not offer international shipping at this time.
Autumn and Aura LLC is not responsible for lost or stolen packages with a confirmed delivery to the address entered on your order. Autumn and Aura LLC will confirm delivery to the address entered on the order, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.